Collect Customer Ratings and Reviews After Bookings

Enable customer ratings and reviews on your TidyCal booking types to collect feedback with 1-5 star ratings and optional written reviews after each booking.

Overview

The ratings and reviews feature lets your customers leave feedback after their booking ends. When enabled, TidyCal automatically sends a review request email to the attendee, who can submit a star rating (1-5) and an optional written review.

Plan requirement: Ratings and reviews are available on the Individual Plan and Agency Plan only.

Enabling Reviews

1. Go to Booking types in the sidebar.
2. Click on the booking type you want to enable reviews for.
3. Scroll to the Visibility section.
4. Check the box labeled "Allow customer ratings and reviews."
5. Save your booking type.

Note: Only bookings that occur after you enable reviews will receive review requests. Existing past bookings will not be sent review emails.

How Reviews Are Collected

1. A customer completes their booking and the meeting end time passes.
2. TidyCal automatically checks for completed bookings every 15 minutes.
3. A review request email is sent to the attendee with a link to the review form.
4. The attendee clicks the link and sees "How was your experience?"
5. They select a star rating (1-5 stars, required) and optionally write a review under "Tell us about your experience" (optional).
6. They click "Submit review" to complete the process.

Managing Reviews

View and manage reviews from your booking type's review dashboard:

1. Go to Booking types in the sidebar.
2. Click the reviews link for the booking type.
3. The dashboard shows four statistics: Total Reviews, Average Rating, 4+ Star Reviews, and Pending Responses.

Responding to Reviews

You can respond to any review by clicking "Respond to this review", typing your response, and clicking "Send Response". The customer will be notified by email when you respond. Your response appears publicly alongside the review.

Deleting Reviews

You can delete any review from the management page. Deleted reviews are removed from all public displays.

Where Reviews Appear

• Bookings page When enabled and at least one review exists, a reviews section appears on your public booking page showing the average rating and individual reviews.
• Directory pages: Reviews on directory listings show only the reviewer's first name for privacy.

Plan Requirements

Troubleshooting

Customer did not receive review email

• Review emails are only sent for bookings that occurred after reviews were enabled.
• The email is sent after the booking end time passes (checked every 15 minutes).
• Cancelled bookings do not receive review requests.
• Each booking can only receive one review request email.

Reviews not showing on booking page

• Reviews only appear on the booking page when at least one review has been submitted.
• Ensure reviews are still enabled for the booking type.

Frequently Asked Questions

Can I disable reviews after enabling them?

Yes. Uncheck "Allow customer ratings and reviews." in the booking type settings. Existing reviews will remain visible until deleted.

Can I moderate reviews before they appear?

Reviews appear immediately after submission. You can delete inappropriate reviews from the review management page.