How to Set Custom Reply-To Email Addresses for Booking Notifications

Set a custom reply-to email address on any booking type so that when attendees reply to TidyCal notification emails, their responses go directly to the address you choose instead of your account email.

Overview

By default, booking notification emails (confirmations, cancellations, approvals, reschedules, and reminders) are sent using TidyCal's system email address, with your account name shown as the sender name. When attendees hit "Reply," the response goes to your TidyCal account email. The Reply-To Email setting lets you override this so replies route to a different address, such as a shared support inbox or an assistant's email.

Prerequisites:

• A paid plan (Individual Lifetime, Pro, or Agency Lifetime) for personal booking types — team booking types are not gated
• At least one booking type created

How to Set a Custom Reply-To Address

1. Go to Booking types and click the booking type you want to edit.
2. In the editor sidebar, expand Advanced, then click Notifications.
3. Toggle on Set custom reply-to address.



4. In the Reply-to email: field, enter the email address where you want replies sent (e.g., support@yourcompany.com ).
5. Click Save at the bottom of the page.

Which Emails Are Affected

The reply-to address applies to all notification emails sent for that booking type:

• Confirmation emails - Sent when a booking is created
• Cancellation emails - Sent when a booking is cancelled
• Reschedule emails - Sent when a booking is rescheduled
• Approval emails - Sent for manual approval booking types
• Reminder emails - Sent before the booking starts

Validation Rules

• Must be a valid email format
• Maximum 191 characters
• No email verification step is required - the address is used immediately

Plan Requirements

Reply-To Email availability depends on your plan and booking type:

• Pro: Available on all booking types (personal and team)
• Agency Plan: Available on all booking types (personal and team)
• Individual Plan: Available on all booking types (personal and team)
• Free Plan: Not available

Free Plan users see a Pro badge next to the toggle. To upgrade, go to Settings → Plan and subscribe to Pro ($12/month or $99/year), or use AppSumo to buy Individual Lifetime ($29), Agency Lifetime ($79), or another paid plan.

Common Use Cases

Shared Support Inbox

Route attendee replies to a shared team inbox (e.g., support@yourcompany.com ) so multiple team members can respond.

Assistant or Scheduler

Set the reply-to to an assistant's email so they handle booking-related questions while you focus on the meeting itself.

Department-Specific Routing

Use different reply-to addresses for different booking types: sales@company.com  for sales calls, support@company.com  for support sessions.

Troubleshooting

Reply-To Toggle Is Locked

• You are on the Free Plan. (Reply-To Email is available on every paid plan, including Individual Lifetime, Pro, and Agency Lifetime.)
• Solution: Upgrade to a paid plan from Settings → Plan.

Replies Still Going to My Account Email

• Make sure you clicked Save after setting the reply-to address.
• The reply-to only applies to new notification emails sent after saving. Previously sent emails keep the old reply-to.
• Check that the attendee's email client respects the Reply-To header (most do).

Cannot Save Reply-To Address

• Ensure the email is in valid format (e.g., name@domain.com ).
• Ensure the address is under 191 characters.
• If the issue persists, contact support@tidycal.com.

Frequently Asked Questions

Do I need to verify the reply-to email address?

No. TidyCal does not require email verification for the reply-to address. The address is used immediately after saving.

Can I set different reply-to addresses for different booking types?

Yes. The reply-to address is configured per booking type, so you can use a different address for each one.

Does this change the "From" address on emails?

No. The From email address remains TidyCal's system email, and the sender name shown to attendees is your account name. This setting only changes the Reply-To header, which controls where responses go when an attendee clicks "Reply."

Is Reply-To Email available on every paid plan?

Yes. As of May 2026, Reply-To Email is available to Individual Lifetime, Pro, and Agency Lifetime users on all booking types (personal and team). Only the Free Plan is excluded.