How to Set Custom Reply-To Email Addresses for Booking Notifications
Set a custom reply-to email address on any booking type so that when attendees reply to TidyCal notification emails, their responses go directly to the address you choose instead of your account email.
Overview
By default, booking notification emails (confirmations, cancellations, approvals, reschedules, and reminders) are sent from TidyCal's system address. When attendees hit "Reply," the response goes to your TidyCal account email. The Reply-To Email setting lets you override this so replies route to a different address, such as a shared support inbox or an assistant's email.
| Plan | Reply-To Email Access |
|---|---|
| Free Plan | Not available |
| Individual Plan | Available on team booking types only |
| Agency Plan | Available on all booking types |
Prerequisites:
- An Agency Plan ($79 lifetime) for personal booking types, or a team booking type on any paid plan
- At least one booking type created
How to Set a Custom Reply-To Address
- Go to Booking types and click the booking type you want to edit.
- In the editor sidebar, expand Advanced, then click Notifications.
- Toggle on Set custom reply-to address.
- In the Reply-to email: field, enter the email address where you want replies sent (e.g.,
support@yourcompany.com). - Click Save at the bottom of the page.
Which Emails Are Affected
The reply-to address applies to all notification emails sent for that booking type:
- Confirmation emails - Sent when a booking is created
- Cancellation emails - Sent when a booking is cancelled
- Reschedule emails - Sent when a booking is rescheduled
- Approval emails - Sent for manual approval booking types
- Reminder emails - Sent before the booking starts
Validation Rules
- Must be a valid email format
- Maximum 191 characters
- No email verification step is required - the address is used immediately
Plan Requirements
Reply-To Email availability depends on your plan and booking type:
- Agency Plan: Available on all booking types (personal and team)
- Individual Plan: Available only on team booking types
- Free Plan: Not available
If you do not have access, the toggle will be locked with the tooltip: "Available for team bookings or on the Agency plan."
To upgrade, go to Settings → Plan and select the Agency Plan ($79 lifetime).
Common Use Cases
Shared Support Inbox
Route attendee replies to a shared team inbox (e.g., support@yourcompany.com ) so multiple team members can respond.
Assistant or Scheduler
Set the reply-to to an assistant's email so they handle booking-related questions while you focus on the meeting itself.
Department-Specific Routing
Use different reply-to addresses for different booking types: sales@company.com for sales calls, support@company.com for support sessions.
Troubleshooting
Reply-To Toggle Is Locked
- You are on the Free or Individual Plan with a personal (non-team) booking type.
- Solution: Upgrade to the Agency Plan, or use this feature on a team booking type.
Replies Still Going to My Account Email
- Make sure you clicked Save after setting the reply-to address.
- The reply-to only applies to new notification emails sent after saving. Previously sent emails keep the old reply-to.
- Check that the attendee's email client respects the Reply-To header (most do).
Cannot Save Reply-To Address
- Ensure the email is in valid format (e.g.,
name@domain.com). - Ensure the address is under 191 characters.
- If the issue persists, contact support@tidycal.com.
Frequently Asked Questions
Do I need to verify the reply-to email address?
No. TidyCal does not require email verification for the reply-to address. The address is used immediately after saving.
Can I set different reply-to addresses for different booking types?
Yes. The reply-to address is configured per booking type, so you can use a different address for each one.
Does this change the "From" address on emails?
No. The From address remains TidyCal's system email. Only the Reply-To header changes, which controls where responses go when an attendee clicks "Reply."
Why can Individual Plan users only use this on team booking types?
Team booking types have built-in support for reply-to routing because team workflows often need replies sent to a coordinator rather than the host. The Agency Plan unlocks this for all booking types.