How to Add CC Email Addresses to Booking Notifications
CC Email Addresses - Keep Your Team in the Loop
TidyCal's CC Email Addresses feature allows you to automatically copy additional email addresses on all booking notifications for a specific booking type. This ensures your team members, assistants, or collaborators stay informed about every booking without manual forwarding.
Plan Required: ✅ Individual Plan ($29) or Agency Plan ($79)
💡 Why Use CC Email Addresses?
- Keep team members informed automatically
- No need to forward booking confirmations manually
- Different CC lists for different booking types
- Perfect for assistants, managers, or support teams
How CC Email Addresses Work
When you add CC email addresses to a booking type:
- Every booking notification for that type includes the CC recipients
- CC recipients receive copies of:
- New booking confirmations
- Booking cancellations
- Booking reschedules
- All other booking-related emails
- CC recipients see the same information as the booking owner
- Each booking type can have its own unique CC list
Privacy Note: All CC recipients can see each other's email addresses in the email headers (standard CC behavior).
How to Add CC Email Addresses
Step-by-Step Setup
- Go to Booking Types in your TidyCal dashboard
- Click on the booking type you want to add CC recipients to (or create a new one)
- Scroll down to find the CC Email Addresses section
- Click the toggle to Enable CC Emails
- Enter an email address in the input field
- Press Enter or click the Add button to add the email
- Repeat steps 5-6 to add multiple CC recipients
- Click Save Booking Type at the bottom
✅ Tip: You can add as many CC email addresses as needed - there's no limit on the number of recipients.
Email Address Requirements
CC email addresses must be valid email formats:
- ✅
assistant@example.com - ✅
team.support@company.co.uk - ✅
manager+bookings@domain.com - ❌
invalid-email(no @ symbol) - ❌
@domain.com(missing local part)
If you try to add an invalid email address, TidyCal will show an error and prevent adding it.
How to Remove a CC Email Address
- Open the booking type editor
- Find the CC Email Addresses section
- Click the X button next to the email you want to remove
- Click Save Booking Type
Common Use Cases for CC Email Addresses
Executive Assistants & Administrative Staff
- Assistant needs to see all bookings for calendar management
- Office manager tracks all client appointments
- Secretary prepares materials before meetings
Team Coordination & Support
- Support team monitors consultation bookings
- Sales manager receives copies of demo bookings
- Operations team tracks service appointment volume
Compliance & Record Keeping
- Compliance officer monitors regulated appointments
- HR department tracks interview bookings
- Archive email for record-keeping purposes
Client Services & Account Management
- Account manager stays informed about client meetings
- Project coordinator receives booking notifications
- Customer success team monitors onboarding calls
CC Emails vs Other Team Features
| Feature | Purpose | Best For |
|---|---|---|
| CC Email Addresses | Notify observers about bookings | Assistants, managers, support teams |
| Team Booking Types | Multiple hosts take bookings | Shared calendars, round-robin distribution |
| Guest Invites | Attendee adds guests to meeting | Client brings colleagues, family members |
Important Notes About CC Emails
Email Visibility
All CC recipients can see each other's email addresses in the email headers. This is standard email CC behavior. If you need privacy, consider using separate booking types or forwarding emails manually.
Per Booking Type Configuration
CC email addresses are configured per booking type, not account-wide. If you have multiple booking types, you'll need to add CC recipients to each one individually.
No Calendar or Dashboard Access
CC recipients only receive email notifications - they don't get access to your TidyCal dashboard or calendars. For full access, use Team Booking Types instead.
Email Deliverability
Make sure CC email addresses are valid and actively monitored. Check spam folders if CC recipients aren't receiving notifications.
Troubleshooting CC Email Addresses
Q: My CC recipients aren't receiving booking notifications. What should I check?
A: Common solutions:
- Verify CC is enabled: Check booking type settings → CC Email Addresses → Toggle is ON
- Check email addresses: Ensure all CC emails are valid and correctly formatted
- Check spam folders: Ask CC recipients to check their spam/junk folders
- Verify allowlist: Add noreply@tidycal.com to recipients' email allowlists
- Test with a booking: Make a test booking to confirm CC emails are sent
Q: Can I add CC recipients after a booking is created?
A: CC email addresses only apply to new bookings created after you add them. Existing bookings won't retroactively include new CC recipients.
Q: Can I use CC emails on the Free Plan?
A: No, CC Email Addresses require an Individual Plan ($29) or Agency Plan ($79).
Frequently Asked Questions
Q: How many CC email addresses can I add?
A: There's no limit - you can add as many CC email addresses as needed for each booking type.
Q: Do CC recipients need a TidyCal account?
A: No, CC recipients don't need TidyCal accounts. They simply receive email copies of booking notifications.
Q: Can CC recipients cancel or reschedule bookings?
A: No, CC recipients can only view booking notifications. They cannot manage bookings. Only the booking owner and attendees can cancel or reschedule.
Q: Will CC recipients see booking approval emails?
A: Yes, if you have Booking Approval enabled, CC recipients will receive copies of approval request emails.
Q: Can I use CC emails with team booking types?
A: Yes! CC emails work with all booking types including individual, team (collective), and round-robin booking types.
Q: What's the difference between CC emails and team members?
A: CC recipients only receive email notifications. Team members (added via Team Booking Types) have full access to the team calendar and can take bookings. See our Teams documentation for details.
Q: Can I remove CC emails from a booking type?
A: Yes, you can add or remove CC email addresses at any time. Changes only affect new bookings created after the update.
Q: Do CC recipients receive SMS reminders?
A: No, CC recipients only receive email notifications. SMS Reminders are only sent to booking attendees.
Need help? Contact TidyCal support if you have questions about CC email addresses.