TidyCal Refunds and Downgrades

Learn how to request a refund or downgrade your TidyCal plan. Stripe purchases include a 60-day self-service refund window directly from your Settings, while AppSumo purchases follow the AppSumo refund process.

Refund Options Overview

TidyCal offers two refund paths depending on how you purchased your plan:

Stripe Self-Service Refund

If you purchased your TidyCal plan directly through Stripe on tidycal.com, you can request a refund or downgrade within 60 days of your purchase date. Two options are available:

Full Refund (Revert to Free Plan)

A full refund returns the entire amount you paid and reverts your account to the Free Plan. This is available to Individual Plan and Agency Plan users who purchased via Stripe.

What happens:

• All Stripe payments made within the last 60 days are refunded
• Your account is immediately downgraded to the Free Plan
• You lose access to all paid features right away
• The refund is returned to your original payment method

Downgrade (Agency Plan to Individual Plan)

If you are on the Agency Plan, you can downgrade to the Individual Plan instead of requesting a full refund. This gives you a partial refund of $50.00 (the price difference between the two plans).

What happens:

• You receive a $50.00 refund to your original payment method
• Your account is changed to the Individual Plan
• You lose access to Agency-only features (Teams, SMS reminders, reply-to email)
• All Individual Plan features remain active

How to Request a Refund or Downgrade

1. Go to Settings → Your plan
2. You will see one or both of these options (depending on your plan):
   • "Downgrade to Individual Plan" — available if you are on the Agency Plan
   • "Request full refund" — available if all your purchases are within the 60-day window
3. Click the button for your preferred option
4. A confirmation modal will appear showing:
   • The refund amount you will receive
   • What will happen to your account
   • An optional feedback field (helps us improve TidyCal)
5. Review the details and click "Confirm downgrade" or "Confirm refund"
6. Your refund will be processed via Stripe and returned to your original payment method

Go to Settings → Your plan

Purchase History

You can view your complete purchase history in Settings → Your plan. The purchase history table shows:

• Date — when the transaction occurred
• Plan — which plan was purchased (Individual Plan or Agency Plan)
• Action — the type of transaction (purchase, upgrade, refund, or downgrade)
• Refundable until — the last date you can request a refund (60 days from purchase)
• Amount — the amount paid or refunded
• Invoice — a link to your Stripe receipt

AppSumo Refund Process

If you purchased TidyCal through AppSumo, the self-service refund option is not available in your Settings. Instead, follow the AppSumo refund process:

1. Contact the TidyCal team at Originals@AppSumo.com if there is anything we can do to help
2. If you still want a refund, follow the AppSumo refund process

You can find your AppSumo license code and invoice information in Settings → Your plan under the Billing History section.

Troubleshooting

I don't see the refund or downgrade button

• 60-day window expired: Refund buttons are only shown if your purchase was within the last 60 days. If the window has passed, please contact support at support@tidycal.com
• Purchased via AppSumo: AppSumo purchases do not show self-service refund buttons. Use the AppSumo refund process instead
• Free Plan: There is nothing to refund on the Free Plan

My refund request failed

• If you see an error, try refreshing the page and submitting again
• If the issue persists, contact support at support@tidycal.com

I haven't received my refund yet

• Stripe refunds typically take 5-10 business days to appear on your statement, depending on your bank
• Check the purchase history in Settings → Your plan to confirm the refund was processed

Frequently Asked Questions

Can I get a refund after 60 days?

The self-service refund option is only available within 60 days of your purchase. After that, please contact our support team at support@tidycal.com to discuss your options.

What is the difference between a downgrade and a full refund?

A downgrade moves you from the Agency Plan to the Individual Plan with a $50.00 partial refund — you keep paid features at the Individual level. A full refund returns all money paid and reverts your account to the Free Plan, removing all paid features.

What happens to my data after a refund?

Your account remains active on the Free Plan. Your bookings, contacts, and booking types are preserved, but features restricted to paid plans (such as multiple calendars, custom questions, and team features) will no longer be accessible.

Can I repurchase a plan after getting a refund?

Yes. After a refund, your account reverts to the Free Plan and you can purchase any plan again from the Pricing page.