How do I get a refund for my TidyCal plan?

Cancel or refund your TidyCal plan: Pro within 7 days of the purchase, lifetime plans bought on TidyCal within 60 days, and AppSumo purchases through AppSumo.

Refunding a client for a paid booking is a different thing — see How do refunds and cancellation fees work for paid bookings?

Refund Options Overview

TidyCal offers three refund paths depending on how you purchased your plan:

Pro Subscription Cancel and Refund

The TidyCal Pro subscription ($12/month or $99/year) is sold directly on tidycal.com through Stripe. You can cancel from the Stripe Customer Portal at any time and you may be eligible for a refund.

7-day full refund window

TidyCal subscriptions are billed in advance. You can request a full refund within 7 days of your subscription purchase by contacting support@tidycal.com. The TidyCal team will process the refund to your original payment method.

After 7 days

After the 7-day window, subscription payments are non-refundable. You can still cancel at any time — your subscription stays active through the end of the current billing period and will not renew, so you keep what you have already paid for and are not charged again.

How to cancel your Pro subscription

1. Go to Settings → Your plan.
2. Click Manage subscription — this takes you to the Stripe billing portal, where you can also download past invoices and change your card.
3. Select the cancel option there.
4. Your Pro subscription stays active through the end of the current billing period; you will not be charged again.
5. If you are still within 7 days of your subscription purchase and would like a refund, email support@tidycal.com with your account email.

What happens when Pro ends

• Your data is preserved — bookings, calendars, contacts, Stripe connections, and booking types all remain in your account.
• If you have an underlying Agency Lifetime or Individual Lifetime plan, your account reverts to that Lifetime tier when the Pro subscription ends. Lifetime features remain active.
• If you do not have a Lifetime plan, your account reverts to the Free Plan. Paid-feature access is removed, but your data and Free Plan access remain.
• Changing your mind before the period ends? Click Manage subscription again from the Stripe Customer Portal and resume the cancelled subscription.

Legacy Stripe Lifetime Refund

If you bought TidyCal Individual Lifetime or Agency Lifetime directly on tidycal.com rather than through AppSumo, you can request a self-service refund or downgrade within 60 days of your purchase date.

Note: New TidyCal Individual Lifetime and Agency Lifetime purchases are now sold exclusively through AppSumo (see AppSumo Lifetime Refund Process below). The 60-day self-service refund window described in this section applies only to legacy direct-Stripe purchases.

Two self-service options are available:

Full Refund (Revert to Free Plan)

A full refund returns the entire amount you paid and reverts your account to the Free Plan. This is available to Individual Lifetime and Agency Lifetime holders who bought directly on tidycal.com.

What happens:

• All Stripe payments made within the last 60 days are refunded
• Your account is immediately downgraded to the Free Plan
• You lose access to all paid features right away
• The refund is returned to your original payment method

Downgrade (Agency Lifetime to Individual Lifetime)

If you are on Agency Lifetime, you can downgrade to Individual Lifetime instead of requesting a full refund. This gives you a partial refund of $50.00 (the price difference between the two plans). It also covers an upgrade bought on tidycal.com: if you moved from Individual Lifetime to Agency Lifetime here, you can downgrade again within 60 days and get that $50.00 back.

What happens:

• You receive a $50.00 refund to your original payment method
• Your account is changed to Individual Lifetime
• You lose team features, SMS reminders, round robin and the other Agency Lifetime features
• All Individual Lifetime features remain active

How to Request a Lifetime Refund or Downgrade

This section applies to legacy Stripe Lifetime purchases only (pre-Pro-launch direct Stripe). For Pro subscription refunds, see Pro Subscription Cancel and Refund above. For AppSumo Lifetime refunds, see AppSumo Lifetime Refund Process below.

1. Go to Settings → Your plan
2. You will see one or both of these options (depending on your plan):
   • "Downgrade to Individual Lifetime" — available if you are on Agency Lifetime
   • "Request full refund" — available if all your purchases are within the 60-day window
3. Click the button for your preferred option
4. A confirmation modal will appear showing:
   • The refund amount you will receive
   • What will happen to your account
   • An optional feedback field (helps us improve TidyCal)
5. Review the details and click "Confirm downgrade" or "Confirm refund"
6. Your refund will be processed via Stripe and returned to your original payment method

Go to Settings → Your plan

Purchase History

You can view your complete purchase history in Settings → Your plan. The purchase history table shows:

• Date — when the transaction occurred
• Plan — which lifetime plan was purchased (Individual Lifetime or Agency Lifetime)
• Action — the type of transaction (purchase, upgrade, refund or downgrade)
• Refundable until — the last date you can request a self-service refund (for legacy Stripe Lifetime purchases, 60 days from purchase)
• Amount — the amount paid or refunded
• Invoice — a link to your Stripe receipt

The Purchase history table only appears for lifetime plans bought on tidycal.com. For Pro receipts and AppSumo invoices, see How do I get an invoice or receipt for my TidyCal plan?

AppSumo Lifetime Refund Process

If you purchased TidyCal Individual Lifetime or Agency Lifetime through AppSumo, the self-service refund option is not available in your Settings. Instead, follow the AppSumo refund process:

1. Contact the TidyCal team at support@tidycal.com if there is anything we can do to help
2. If you still want a refund, follow the AppSumo refund process

Your AppSumo invoices live in your AppSumo account, under Products → View purchase history — see How do I get an invoice or receipt for my TidyCal plan?

Troubleshooting

I don't see the "Manage subscription" button (Pro)

• The Manage subscription button only appears while you have an active Pro subscription. Without one you see Subscribe to Pro instead — or, if you bought a lifetime plan on tidycal.com, Upgrade to Agency Lifetime for $50.
• Refresh the Settings → Your plan page; if the subscription was just activated, allow a few moments for it to appear.
• If the issue persists, contact support at support@tidycal.com.

My Pro refund hasn't arrived

• Stripe refunds typically take 5-10 business days to appear on your statement, depending on your bank.
• Confirm with TidyCal support that the refund was processed: support@tidycal.com.

I don't see the Lifetime refund or downgrade button

• 60-day window expired: Self-service Lifetime refund buttons are only shown if your direct-Stripe purchase was within the last 60 days. If the window has passed, please contact support at support@tidycal.com
• Purchased via AppSumo: AppSumo purchases do not show self-service refund buttons. Use the AppSumo refund process instead
• Pro subscription: Pro subscriptions do not appear on the legacy Lifetime refund flow. Cancel your Pro subscription from the Stripe Customer Portal (see How to cancel your Pro subscription) and contact support for refund processing
• Free Plan: There is nothing to refund on the Free Plan

My refund request failed

• If you see an error, try refreshing the page and submitting again
• If the issue persists, contact support at support@tidycal.com

I haven't received my Lifetime refund yet

• Stripe refunds typically take 5-10 business days to appear on your statement, depending on your bank
• Check the purchase history in Settings → Your plan to confirm the refund was processed

Frequently Asked Questions

Can I cancel my Pro subscription anytime?

Yes. Cancel from the Stripe Customer Portal at any time (Settings → Your plan → Manage subscription). Your Pro subscription stays active through the end of the current billing period; you will not be charged again.

When can I get a Pro subscription refund?

Within 7 days of your subscription purchase. Contact support@tidycal.com inside that window for a full refund to your original payment method. After 7 days, subscription payments are non-refundable — but you can cancel at any time and keep access through the end of the current billing period.

Can I get a Lifetime refund after 60 days?

The self-service Lifetime refund option is only available within 60 days of your direct-Stripe purchase. After that, please contact our support team at support@tidycal.com to discuss your options.

What is the difference between a downgrade and a full Lifetime refund?

A downgrade moves you from Agency Lifetime to Individual Lifetime with a $50.00 partial refund — you keep paid features at the Individual level. A full refund returns all money paid and reverts your account to the Free Plan, removing all paid features. Both apply to legacy Stripe Lifetime purchases only.

What happens to my data after a refund or Pro cancellation?

Your account remains active — your bookings, contacts, calendars, Stripe connections, and booking types are preserved. If you had a Lifetime plan and refunded it, you revert to the Free Plan and lose paid-feature access. If you cancelled a Pro subscription and you also have an Agency Lifetime or Individual Lifetime plan, your account reverts to that Lifetime tier when Pro ends. Otherwise you revert to the Free Plan.

Can I repurchase or resubscribe after getting a refund?

Yes. After a refund, you can subscribe to Pro again from the Pricing page, or purchase Individual Lifetime or Agency Lifetime through AppSumo.

Open Your Plan in TidyCal

➜ Open Settings → Your plan to cancel Pro, request a lifetime refund or see your purchase history.